Why?
Society in general, and the university community in particular, demand a continuous commitment on the part of administrations to improve the effectiveness and efficiency of management processes. This is fostering a culture of performance evaluation aimed at ensuring transparency in management processes, accountability, as well as ethical behaviour and integrity at all levels of the institution. Universities must play a leading role in the new innovative ecosystems, for which it is crucial to invest not only in technological infrastructure, but also in professionalising administrative and service staff across all areas of management in order to address the necessary organisational changes.
How?
By committing to an assessment and accountability culture designed to overcome the weaknesses identified around the review, simplification and continuous improvement of management processes and tools, and the professionalisation and motivation of staff towards innovation and entrepreneurship in management tasks. By leveraging the strengths derived from our experience and leadership to move towards a management approach based on entrepreneurship and transformative projects.
Acciones prioritarias
Impulsar la cultura de evaluación y rendición de cuentas entre el personal de administración y servicios mediante un compromiso continuo por la mejora de la eficacia y eficiencia de los procesos.
Utilizar de manera sistemática procesos de benchmarking interno y externo, estudios y análisis de costes, de tiempo, de cumplimiento legal y de satisfacción de las personas usuarias del servicio.
Fomentar la transformación en la gestión generando mecanismos, dinámicas de trabajo y entornos profesionales que favorezcan el emprendimiento organizativo.
Alentar la participación activa y protagonista del personal de administración y servicios en la innovación para pasar de una gestión de servicio a una gestión de proyectos vinculados a los pilares estratégicos de la institución.